Return Policy

At Wall Art Designs, we take pride in offering custom-made art prints tailored to each customer’s specifications. As all orders are uniquely created and that we do not hold physical stock, we regret to inform you that we cannot accept refunds, cancellations exchanges, returns, or store credit for any items purchased.

Please ensure you have selected the correct product type (canvas or acrylic) and reviewed your cart thoroughly before completing your purchase.

If you have any questions or concerns about your order, pleas feel free to contact our customer service team before making a purchase. Thank you for your understanding.

Order Processing
Handling Time: once your order is placed, we aim to process it within 3-5 days. Orders placed on weekends and any other holidays will be processed on the next business day, and we will endeavour to process the next day if factory operates.

Order Cancellation

• Cancellation before production
  This request needs to be raised within 24 hours with 10% admin cost to be charged. No charges if just an alteration to the order within 24 hours after placing the order.

• Cancellation when the order is in production
  50% of the order value to be charged

• Cancellation after dispatch
  70% of the order value to be charged

Remake

• Remake because of damages in transit
  In the event of damaged orders, please provide evidence within 48 hours including clear photos of the damaged package(s) and the product(s) to support@wallartdesigns.com.au to commence the damage claim and remake process. All orders are attached with a reminder label. (please refer to the details of the shipping policy)
  

• Remake because of unsatisfaction of product/product defect
  If product is received with possible workmanship faults, please also provide clear photo to support@wallartdesigns.com.au we will replace without any charge if we accept the claim.
• Full refund as result of damages in transit if a remake is not desired.

Return
Our return policy allows for returns within a 30-day window, provided that items are in their original packaging. If you are returning an item due to a change of mind, please note that the cost of return shipping will be your responsibility. However, if the item is faulty or not as described, Wall Art Designs will cover the freight costs for the return. Once we receive your return, the refund process generally takes about 7 days to complete.

Missing after Delivery

Wall Art Designs cannot and does not take responsibility for a missing artwork if it has been delivered without being signed for and subsequently goes missing. Therefore, please make sure you provide us with a safe location to leave the artwork should you not be at home to accept it. If you do not feel there is a safe place to have the artwork left, please provide an alternative address where you know someone will be at home to receive it.

Warranty Claim

Our artwork comes with a 12-month warranty, therefore if any fault is found within this time please contact us immediately and provide clear photographic evidence showing the fault. Should we accept the fault is ours we shall replace it without charge. 

Customer Responsibility & Conduct

It is the responsibility of the customer to carefully read and comprehend the terms, conditions, and purchasing policies associated with this promotion before placing an order. To ensure a pleasant experience, we kindly urge customers to review the sale terms thoroughly to prevent any misunderstandings. We uphold a strict zero-tolerance policy against any form of aggressive or threatening behaviour towards our staff. We are committed to assisting you and expect mutual respect in all interactions.

Changes to Refund Policy
We reserve the right to update this refund policy at any time.